Refund & Returns Policy

Refund Policy

At Express Quick Docs, customer satisfaction and trust are our top priorities. We operate on a “payment after document is ready” model to ensure you only pay for results. However, in rare cases where refunds may be necessary, please review our policy below:

1. No Upfront Payment Policy

We do not request or accept payment before your document is processed and proof is provided. This ensures zero risk on your part.

2. Refund Eligibility

Refunds are only applicable in the following situations:

• You made a payment after receiving proof of completion, but the document was not delivered within the agreed timeframe.

• The document received was not as described, or contained errors caused by our team.

• A duplicate payment was made in error.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You change your mind after confirming and approving the final document for payment.

• Delays caused by incomplete or incorrect information provided by you.

• Issues resulting from third-party courier delays (after the document has been shipped and tracking is provided).

4. Refund Process

To request a refund:

1. Contact our support team at 📩 info@expressquickdocs.com within 7 days of the issue.

2. Provide your order reference and a clear explanation of the problem.

3. Our team will investigate and respond within 48 hours.

If approved, refunds will be processed within 5–7 business days via your original payment method.

5. Dispute Resolution

If you are unsatisfied at any stage, please contact our support team first. We are committed to resolving all issues quickly and fairly.

Express Quick Docs is here to make your experience smooth, secure, and trustworthy—with no financial risk on your side.